What should a phlebotomist do if a patient expresses anxiety about a blood draw?

A phlebotomist should focus on providing reassurance and clear explanations when a patient expresses anxiety about a blood draw. This approach is crucial as it helps to alleviate the patient’s fears and builds trust between the patient and the healthcare professional. By explaining the procedure in a calm and straightforward manner, the phlebotomist can demystify the process and address any specific concerns the patient may have, such as the sensation of the needle or the purpose of the test.

In addition, reassurance can help to create a more relaxed environment, which is beneficial for both the patient and the phlebotomist. Patients who feel informed and supported are often more cooperative and less anxious, which can lead to a smoother procedure. Establishing a good rapport can also enhance the overall patient experience in a clinical setting. This empathetic approach is part of delivering quality patient care, which essential in all healthcare interactions.

The other options do not effectively address the patient’s emotional needs. Dismissing the patient's concerns would likely exacerbate their anxiety. Performing the procedure quickly may seem efficient but could increase the patient's fear and discomfort due to lack of communication. Referring the patient to a psychologist might be unnecessary for situational anxiety about a blood draw, as many patients